Job Description
About the ClientOur client is a pioneering wellness company revolutionizing immune health through natural colostrum-based products. Our client leverages proprietary Cold-Chain BioPotent™ Technology to develop premium supplements that protect and enhance cellular performance. Our client is a research-driven organization committed to transparency, clean ingredients, and environmental sustainability in their mission to empower consumers with better health solutions.
Why does this role exist?This position exists to protect the integrity of our client's e-commerce operations and maintain customer trust in their premium wellness brand. The Fraud Analyst will serve as the primary guardian against fraudulent activities across multiple payment platforms while ensuring legitimate customers maintain a seamless experience. As the company handles high-value transactions and sensitive customer information, this role is crucial in maintaining the brand's reputation and financial security.
The Impact you’ll make
Risk Management Analysis
- Review and assess high-risk transactions
- Identify suspicious patterns in customer behavior
- Monitor multiple payment gateway activities
- Implement risk-mitigation protocols
Customer Trust Protection
- Handle sensitive customer interactions with discretion
- Conduct confidential account reviews
- Resolve complex situations while maintaining customer satisfaction
- Uphold community trust standards
System Policy Enhancement
- Contribute to improving fraud prevention systems
- Document and update internal security protocols
- Identify gaps in current fraud prevention measures
- Recommend process improvements
Compliance Reporting
- Maintain detailed records of fraud cases
- Ensure adherence to internal policies
- Generate and analyze fraud prevention metrics
- Collaborate with team members on risk evaluation
Skills, Knowledge and Expertise
Required:
- Minimum 3 years of experience in customer experience or similar roles
- Proven track record in fraud analysis or risk management
- Experience with e-commerce or consumer packaged goods (CPG) industry
- Demonstrated ability to handle sensitive information with discretion
- Strong analytical and pattern recognition skills
- Excellent problem-solving abilities
- Exceptional attention to detail
- Strong communication and empathy skills
- Ability to work autonomously with sound judgment
- Experience with multiple payment gateway systems
- WFH Set-Up:
- Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
- Internet speed of at least 40MBPS
- Headset with an extended mic that has noise cancellation and a webcam
- Back-up computer and internet connection
- Quiet, dedicated workspace at home
Your Superpowers:
- Fraud detection and prevention
- Risk assessment
- Pattern recognition
- Payment gateway systems
- Data analysis
- Process improvement
You should apply if…
- You're passionate about maintaining trust and integrity in customer relationships
- You thrive on solving complex problems and identifying patterns
- You maintain composure while handling sensitive situations
- You're detail-oriented but never lose sight of the bigger picture
- You value both security and customer experience equally
- You're excited about contributing to a wellness-focused mission
What to expect...Work Setup:
- Remote position
- Must have a reliable internet connection and a quiet workspace
- Required to provide own computer with Intel Core i5 or something similar or higher operating system
Working Hours:
- US Business Hours (specific schedule TBD)
- Occasional weekend availability for urgent matters
- 40 hours per week
Compensation:
- $5 per hour
- No benefits package included
Benefits
Originally posted on Himalayas
