Manager, Customer Engineering

📋 Description

• Lead and coach a Customer Engineering team in ANZ with focus on scalable solutions and revenue
• Coordinate with Sales, Product, Engineering, and Support to drive customer success
• Shadow and improve team technical expertise; ensure workloads are balanced
• Act as escalation point for team issues and recruit/onboard new members
• Collaborate with regional leaders to align regional coordination and priorities
• Influence cross-team knowledge transfer and culture within Cloudflare CE

🎯 Requirements

• Minimum 5 years as a Manager in a pre-sales/CE or similar team
• Proven leadership, coaching, and people-management skills
• Experience solving escalations and driving PoC close/win and sales quota targets
• Strong collaboration across Sales, Product, Engineering and Support
• Ability to explain complex technical concepts clearly and coach others
• Experience with cross-team coordination in a global or regional context

🎁 Benefits

• Competitive compensation
• Collaborative, inclusive culture
• Opportunities to work with AI-enabled solutions
• Hybrid work model with opportunities for in-office collaboration