Data Centre Remote Technical Support Engineer

📋 Description

• Provide Level 2 remote technical support for data centre services
• Diagnose incidents using monitoring tools and performance data
• Prioritize incidents, identify root causes and escalate as needed
• Communicate updates to clients and stakeholders
• Ensure SLA adherence and proper incident documentation
• Apply specialist knowledge across data centre technologies

🎯 Requirements

• Bachelor’s degree or equivalent in IT/Computing
• Professional certifications in data centre tech (e.g., CCNP Data Center, ONTAP) desirable
• Moderate experience in technical support and remote data centre support
• Hands-on networking knowledge (routing, switching, security, firewalls)
• Experience with storage, backup, virtualization, and related tech
• Strong communication and collaboration skills

🎁 Benefits

• Hybrid working arrangement (based in India)
• Full-time opportunity in a global tech services environment
• Exposure to enterprise data centre technologies
• Opportunity to develop expertise in remote technical support
• Collaboration with diverse technical teams and clients
• Professional development across multiple technologies