Client Account Manager

📋 Description

• Build and manage strong relationships with MSP and cybersecurity clients
• Lead client conversations, uncover business challenges, and recommend the right solutions
• Own client retention, expansion, and upsell opportunities
• Create and shape commercial proposals and sales materials
• Act as a trusted advisor to MSP/MSSP owners and senior leaders
• Build relationships within MSP, MSSP, channel, and partner communities

🎯 Requirements

• 3+ years of experience in MSP/MSSP account management, agency account management, channel
• Strong understanding of managed IT / cybersecurity services and recurring-revenue businesses
• Comfortable discussing SEO, paid media, content, and digital growth with clients
• Proven commercial mindset — you’ve owned a book of business, revenue target, renewals, or expansion
• Experience creating proposals, sales materials, or sales-engineering content
• Excellent spoken and written English with strong client-facing communication skills

🎁 Benefits

• Remote setup with a global team
• Direct visibility with senior leadership and decision-makers