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sqljiraapizendeskintercomlinearlogs
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Job Description
📋 Description
- Own the hardest technical tickets in the business end to end, including the customer conversation
- Dogfood Fyxer’s own products, give feedback, and influence our roadmap
- Establish blast radius before escalating, because one customer reporting something is a ticket and
- Call bug, incident or user error correctly and quickly, and declare it when it's an incident
- Write escalations Engineering can act on without a single follow-up question, and stay on them
- Spot patterns across Linear and the queue, raising a tracker before the fifth report of something
🎯 Requirements
- 3+ years in a technical support role within a SaaS or cloud-based company
- API fluency: read an API reference, reason about authentication, and interpret error codes
- SQL you can write yourself: relate unfamiliar schema and perform joins unaided
- Comfortable in logs, tracing requests across services to identify issues
- Strong written communication, especially to unhappy customers
- Experience with customer support tools such as Zendesk, Intercom, Jira, Linear
🎁 Benefits
- On-site gym
- Private medical
- Pension
- Lunch provided everyday
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