Senior Technical Support Engineer - MoveWorks

📋 Description

• Provide day to day technical support to customers using the AI Assistant platform to drive
• Troubleshoot AI responses, agentic workflows, and API integrations with enterprise systems
• Clearly communicate AI/system behavior and value to customers
• Identify root causes using logs and telemetry (e.g., Kibana, Grafana)
• Document defects and track in defect management systems
• Suggest configuration changes to optimize assistant behavior and respond to customers within SLAs

🎯 Requirements

• Bachelor’s degree in IT, CS, or related field
• 5-8 years in customer-facing technical support
• Experience with ServiceNow platform and enterprise integrations
• Strong REST API understanding and debugging skills
• Experience with automated, bidirectional integrations
• Ability to analyze logs, reproduce issues, and simplify complex concepts