Enterprise, Customer Experience Manager (CXM)

📋 Description

• Own a portfolio of enterprise and strategic customers, serving as the primary relationship manager
• Build strong relationships with executives, owners, operators, and key stakeholders across complex
• Develop a detailed understanding of customer business models, operational workflows, objectives
• Establish consistent customer engagement cadences, including regular check-ins, business reviews
• Drive adoption across locations, providers, teams, and relevant platform capabilities.
• Identify underutilized features and develop targeted strategies to increase adoption and customer

🎯 Requirements

• 4+ years of experience in Customer Success, Account Management, Enterprise SaaS, or a closely
• Demonstrated experience managing complex enterprise or multi-location customers with multiple
• Strong executive communication, presentation, relationship-management, and consultative customer
• Ability to understand operational workflows, identify business challenges, and translate those
• Strong commercial mindset with experience identifying customer retention, renewal, expansion, and
• Comfortable managing escalations and coordinating effectively across Product, Engineering, Support

🎁 Benefits

• Opportunity to manage a portfolio of enterprise and strategic customers with significant business
• Strategic, consultative role combining customer success, account management, product adoption, and
• Opportunity to work closely with Sales, Product, Engineering, Support, and leadership teams.
• High level of ownership and autonomy in shaping customer outcomes and account strategies.
• Exposure to senior executives, business owners, operators, and other key decision-makers.
• Opportunity to influence product development by representing enterprise customer needs internally.