Assistant / Deputy Manager - Collection & Retention

📋 Description

• Lead retention and collection process improvements.
• Drive churn reduction and recover disconnections.
• Improve productivity, efficiency, and service quality.
• Analyze feedback and issues to identify root causes.
• Promote a culture of customer care and accountability.
• Address customer requests promptly and effectively.

🎯 Requirements

• Graduate or postgraduate qualification.
• Minimum 9+ years in customer retention, collections, or related areas.
• Experience in ISP/telecom/banking or similar sectors preferred.
• Strong retention, churn management, and collection knowledge.
• Experience leading large teams in target-driven environments.
• Strong analytical skills to translate data into actions.

🎁 Benefits

• Compensation INR 900,000–1,600,000 per year, depending on experience.
• Opportunity to lead in customer retention and collections.
• Scope to manage large teams and influence profitability.
• Opportunities to drive automation and transformation.
• Exposure to cross-functional leadership and senior management.
• Work with large, strategically important customers.