Customer Service Operations & Process Specialist

📋 Description

• Support Customer Service operations through daily order management analysis
• Identify issues impacting performance; report defects
• Test new systems and processes before implementation
• Document results and communicate with stakeholders
• Support UAT and validation activities
• Prepare operational reports and customer-facing presentations

🎯 Requirements

• Experience in Customer Service, Operations or Order Management
• Experience using ERP or CRM systems
• Strong analytical and problem-solving skills
• Advanced Excel and PowerPoint skills
• Good organisational and time management
• Excellent written and verbal communication

🎁 Benefits

• Join an international team
• Work in hybrid role in Łomianki, Poland
• Values: Passion, Curiosity, Integrity, Brilliance, Respect
• Equal opportunity employer
• Company website: lgcgroup.com