Payments Associate

📋 Description

• Be a point of contact for customer inquiries, internal team inquiries and PSP inquiries.
• Provide timely resolution for escalated contacts (transactions, tickets, issues alerts, others).
• Review and process withdrawal requests per SOP.
• Proactively monitor failed payments and reconcile before reprocessing or cancel.
• Ensure payments to processing centres and e-wallets are sent successfully within time frames.
• Collaborate with internal teams to resolve payments-related issues and provide end-to-end

🎯 Requirements

• Strong customer focus
• Proficient in Microsoft Office Tools
• Strong problem solving and analytical skills
• Fluent in English (oral and writing) and interpersonal skills
• Capacity to deal with conflicts
• Ability to adapt to changes and flexible to work in shifts

🎁 Benefits

• Safe home pickup and home drop
• A regular bonus and great pension
• 24 days annual leave
• Extra paid leave, including wellbeing and development days
• Life assurance and Income Protection
• Private healthcare and wellbeing support