Operations Analyst and Project Lead

📋 Description

• Lead organizational initiatives from planning through execution, ensuring milestones, budgets, and
• Guide new clients through orientation and training, creating a smooth onboarding experience.
• Collaborate with internal teams, leadership, and external partners to deliver programs and client
• Use data and reporting to monitor performance, identify challenges, and uncover improvement
• Manage multiple priorities with strong organization and attention to detail.

🎯 Requirements

• Bachelor’s degree in Business or related field, or equivalent experience.
• At least 2 years in a related field; ~2 years experience with FACTS operating systems.
• CRM software experience preferred.
• Advanced proficiency with Microsoft Office, especially Excel, formulas, charts, PivotTables.
• Strong project management skills: plan, coordinate, monitor, deliver from start to finish.
• Excellent written and verbal communication across teams, leadership, clients, and partners.

🎁 Benefits

• Health insurance options (medical, dental, vision).
• 401(k) with employer match and student loan repayment support.
• 401(k) benefits and retirement planning resources.
• Life insurance and AD&D, disability coverage.
• Employee assistance program and wellness resources.
• Remote work environment with cross-team collaboration.