Director, IT Operations

📋 Description

• Own enterprise change management program and approvals
• Lead CAB for production change governance and audits
• Head IT service desk and end-user support with SLAs
• Oversee onboarding/offboarding, assets, and access
• Define Tier 1-3 support, escalation, and knowledge mgmt
• Manage incident and problem lifecycle, exec updates

🎯 Requirements

• 10+ years IT experience; 5+ years in IT ops leadership
• Proven change management ownership; CAB governance
• Strong 24x7 ops, incident, problem, SLA-driven delivery
• Experience with SOC/PCI like security/compliance
• Hands-on with Splunk, Datadog, PagerDuty, Jira, Confluence
• Knowledge of ITIL Incident/Change/Problem Mgmt

🎁 Benefits

• Salary 100,000–130,000 USD, depending on experience
• Fully remote working arrangement
• Opportunity to shape enterprise IT operations
• Exposure to modern monitoring, security, and tools
• Career growth in a tech-focused environment
• Build and lead a high-performing IT operations team