IT Helpdesk

📋 Description

• Provide end-user support for hardware and software issues, helping resolve productivity challenges.
• Maintain and troubleshoot issues related to hardware, software, and network connectivity.
• Serve as the main point of contact for helpdesk requests and provide timely resolutions.
• Document IT processes and coordinate user training as needed.
• Manage IT hardware assets, maintain inventory records, and coordinate IT asset audits with related
• Oversee office networking, including managing firewalls and switches.

🎯 Requirements

• Proven experience in IT support, system administration, or a similar role.
• Knowledge of network infrastructure (e.g., firewall, switches) and virtualization environments.
• Cloud operation skillset and experience is preferred.
• Strong troubleshooting skills with hardware, software, and network issues.
• Experience with Active Directory, Azure AD,M365 and managing account operations.
• Excellent communication skills and the ability to coordinate training for end-users.

🎁 Benefits