Director of Operations & Service Growth

📋 Description

• Translate vision into executable roadmap and operating model.
• Lead launch and early development of tech-enabled service business.
• Build networks for growth: customer, merchant, partners.
• Provide COO-level leadership across multi-location ops.
• Establish clear standards, performance, and accountability.
• Own service quality, speed, and outcomes across network.

🎯 Requirements

• Significant senior-level ops or commercial leadership experience.
• Proven track record building/scaling a business or network.
• Strong multi-location operations experience (restaurant, delivery, logistics, hospitality, or
• Business development and partnerships experience.
• Understanding of operations, customer experience, and growth metrics.
• Hands-on use of AI, analytics, automation, and workflow tools.

🎁 Benefits

• HMO health insurance.
• PTO.
• Work-from-anywhere flexibility.
• Career promotion opportunities.
• Potential for pay raises.
• Ownership across business development and execution.