Senior Technical Support Engineer - MoveWorks

📋 Description

• Provide day to day technical support to customers using the AI Assistant platform
• Troubleshoot AI responses, RAG-based retrieval, and answer quality
• Investigate agentic workflows, planning, and action failures
• Analyze API integrations with enterprise systems
• Communicate complex AI/system behaviors clearly to customers
• Identify root causes from logs/telemetry and document defects

🎯 Requirements

• Bachelor’s in IT, CS, or related field
• 5-8 years in customer-facing tech support
• Experience with ServiceNow platform and enterprise integrations
• Strong REST API understanding and debugging skills
• Experience with bi-directional system integrations
• Ability to analyze logs (Kibana, Grafana) and simplify concepts

🎁 Benefits

• Not specified