Massachusetts, BostonFull TimeSales
Remotely
customer successsaasupsellnegotiationmeddicbusiness & managementcommand of the messagerenewal
Job Description
📋 Description
- Hire and develop teams of CSMs
- Lead renewal and expansion sales cycles
- Advise on exemplary customer service
- Act as regional/segment owner and escalation point
- Motivate CSMs to build trust and revenue growth
- Collaborate cross-functionally to improve outcomes
🎯 Requirements
- 6+ years in Customer Success or Account Mgmt; SaaS preferred
- 3+ years leading a high-performing CSM team
- Proven contract negotiation for renewals/upsell
- Familiar with B2B tech or subscription software
- Comfortable in fast-paced, scaling env
🎁 Benefits
- Onboarding and MEDDIC training
- Product training and career pathing
- Inclusive culture and mentoring/buddy programs
- Stock equity and ESPP
- Generous global benefits
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