Helpdesk Technician

📋 Description

• The Helpdesk Technician will support employees by providing solutions to helpdesk tickets and other
• Provide first-level technical support to end-users via phone, email, and in-person
• Diagnose and resolve hardware and software issues
• Install, configure, and maintain computer systems and peripherals
• Collaborate with other IT team members to escalate and resolve complex issues
• Maintain accurate records of technical issues and resolutions in the helpdesk ticketing system

🎯 Requirements

• US Citizen/Authorized to work in the US
• 1 - 5 years’ relevant experience from any field, such as (but not limited to)
• Proven experience as a Helpdesk Technician or in a similar role
• Strong knowledge of Microsoft Windows and Office applications
• Proficient in supporting and troubleshooting Apple MacOS environments
• Proficiency in modern device management principles, including automated device enrollment

🎁 Benefits

• The description includes competitive salaries, competitive benefits, 401k and generous PTO
• Opportunity to work with RainFocus across the world and with Fortune 500 companies
• Hybrid work environment in a dynamic IT team