Job Description
Our Mission
Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable.
Overview
How you can make a difference
We are seeking a Senior Business Analyst to help drive HealthEquity Marketplace, a managed affiliate platform designed to help our members get more health and healthcare per dollar through our affiliated partner brands.
This role gathers business information and molds it into actionable decisions across Marketplace. You interpret business and merchant needs and translate them into detailed requirements, configuration changes, and process improvements. You work closely with Product, Engineering, and Merchant Partners to keep the platform running and releasing well.
This role sits within the Product organization.What you will be doing
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Requirements and stakeholder engagement
- Engage business stakeholders throughout the development lifecycle. Gather requirements and acceptance criteria for top Marketplace opportunities, and maintain continual communication and stakeholder management.
- Participate in Scrum cadence meetings to support the team's delivery and ensure designed solutions track to acceptance criteria.
- Document solutions to enable training, process development, and service delivery.
- Define and track success measurements for initiatives you support.
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Configuration and operations
- Manage configuration and content across Marketplace commerce surfaces. This includes merchant, program, and personalization content, along with supporting configuration of feature rollout and personalization tooling used across Marketplace.
- Support operational and market release readiness activities.
- Troubleshoot potential system and process issues, and identify and document deficiencies with recommended solutions.
- Support monitoring and remediation of potential customer-impacting issues.
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Analysis and discovery
- Lead initiative level discovery efforts and gap analysis. Serve as a domain subject matter expert for Marketplace and drive the definition of solution use cases.
- Conduct user acceptance and end to end testing of the final solution.
- Use AI-assisted tooling to accelerate requirements, testing, and content operations as part of our ALDC process.
What you will need to be successful
- Bachelor's degree in business, mathematics, statistics, finance, accounting, or equivalent work experience. MBA preferred.
- 5+ years of experience identifying, proactively engaging, and clearly communicating with relevant stakeholder groups.
- Experience eliciting and writing clear, well-structured business requirements and formal software solution documentation.
- Experience with product management and software development tools such as Azure DevOps, Jira, and Aha!
- Experience owning and managing production defects, including root cause research and coordinating resolution with affected stakeholders.
- Ability to navigate structures and query data via Databricks.
- Experience defining, building, and executing end to end manual functional test cases, and leading stakeholder UAT sessions for small to medium sized projects.
- Experience configuring or maintaining commerce, affiliate, or content platforms.
- Knowledge of SAFe Agile principles.
- Working experience with 20% of your throughput occurring through AI tools and processes
- Excellent written and verbal communication skills, with the ability to consult with users and understand, assess, and present their needs.
Preferred qualifications
- Working knowledge of affiliate marketing, ecommerce or managed marketplace operations.
- An understanding of healthcare financial accounts (HSA, HRA, FSA) and healthcare insurance.
This is a remote position.
Salary Range
$87500.00 To $111500.00 / yearBenefits & Perks
The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in addition to a full range of benefits including:
- Medical, dental, and vision
- HSA contribution and match
- Dependent care FSA match
- Uncapped paid time off
- Paid parental leave
- 401(k) match
- Personal and healthcare financial literacy programs
- Ongoing education & tuition assistance
- Gym and fitness reimbursement
- Wellness program incentives
Onboarding & Travel
This is a remote role, with an in-person onboarding training component. New team members must participate in Trailhead, HealthEquity’s immersive onboarding experience Trailhead is designed to foster meaningful connections, support your integration into the organization, and equip you with a strong understanding of our business. Trailhead participation is a key expectation of this role. Trailhead is held onsite at our headquarters once per quarter. HealthEquity covers all required travel and accommodations.
This role may begin with a virtual, self-paced onboarding experience, followed by a mandatory onsite Trailhead session at a later date.
HealthEquity is committed to providing reasonable accommodations to team members with qualifying disabilities. Should you be selected for this role and require an accommodation, we will put you in touch with our Benefits Team so you can begin the accommodation request process.
Why work with HealthEquity
HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position. Click here to learn more.
You belong at HealthEquity!
HealthEquity, Inc. is an equal opportunity employer, and we are committed to being an employer where no matter your background or identity – you feel welcome and included. We ensure equal opportunity for all applicants and employees without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity’s applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page.
HealthEquity uses Microsoft Copilot to transcribe screening interviews between candidates and their direct Talent Partner for note taking and interview summaries. By scheduling a screening interview with us, you consent to Microsoft Copilot’s AI technology recording and transcribing your interview with your Talent Partner. This information will be reviewed for accuracy and then used by HealthEquity to summarize the interview, ensure accuracy, and facilitate our hiring process. We take privacy seriously. You have the option to opt out. If you wish to opt out of this Microsoft Copilot transcription, please notify your Talent Partner in advance of the interview. If we do not receive an opt-out request from you, we will assume that you consent to the use of Microsoft Copilot.
At HealthEquity, our goal is to save and improve lives by empowering healthcare consumers. This shared purpose inspires everything we do, including how we approach hiring. Our process is designed to get to know the real you: your skills, experiences, and potential to make a difference. We value honesty, originality, and the courage to do the right thing, even when it is not the easiest path. Showing up as your authentic self reflects these values and helps us build something truly remarkable together.
As AI is becoming a common tool throughout the application process, we want to be clear about its appropriate use at HealthEquity. Using AI to support resume writing, research, or interview preparation is perfectly acceptable, provided the content is accurate and genuinely represents your qualifications and skills. For other key parts of our interview process, however, it is important that the ideas, communication, and work you share reflect your own voice, experiences, and thinking. We ask that you participate in our live interviews and complete any assessments without AI assistance unless instructions explicitly indicate otherwise or a specific exception is discussed and approved in advance. This approach ensures fairness, celebrates your individuality, and allows your authentic perspective to shine. Behaviors that do not align with these guidelines may result in disqualification from the hiring process or termination of employment if later discovered. We appreciate your understanding and look forward to learning about the unique contributions only you can bring to HealthEquity.
HealthEquity is committed to your privacy as an applicant for employment. For information on our privacy policies and practices, please visit HealthEquity Privacy.
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