Support Operational Specialist

📋 Description

• Own operational and concierge-level services for Xplor Mariana Tek clients
• Manage requests from intake through completion with proactive updates
• Coordinate customer operational projects and business change requests
• Provide chat support coverage as needed to balance workload
• Maintain high standards of service excellence and customer advocacy
• Collaborate with Support Operations to optimize workflows

🎯 Requirements

• Experience in customer support, operations, account management, or related field
• Strong written and verbal communication
• Excellent organizational and time management
• Ability to manage multiple priorities with accuracy
• Proven ability to build trust with customers
• Experience with SaaS platforms and support tools (Intercom, Salesforce or similar)

🎁 Benefits

• Hybrid/flexible working model
• Supportive, diverse workplace with growth opportunities
• Paid parental leave and social impact days
• Mental health support and flexible working arrangements