IS Support Specialist II

📋 Description

• Provide L1/L2 Support for all VAST Enterprise Systems (ERP, MES, PLM, and other engineering
• 80% time on L1/L2 support; 20% on project-related work.
• First point of contact for software/application support; troubleshoot and resolve issues.
• License provisioning for engineering and corporate systems.
• Monitor, respond, and resolve incidents in ITSM systems (e.g., Jira Service Management, Zendesk)
• Triaging project requests alongside day-to-day support; collaborate with multiple departments.

🎯 Requirements

• 3+ years in IT or Information Systems support.
• Experience handling tickets in a service desk.
• Proven ITSM tooling experience.
• Strong problem-solving, independent and collaborative work style.
• Excellent cross-team communication and interpersonal skills.
• Ability to resolve difficult technical issues with limited information.

🎁 Benefits

• Pay transparency with California range listed in job posting.
• Full-time employees receive equity and comprehensive benefits (health, PTO, etc.).
• Food perks, onsite amenities, and mental health resources.