Implementation Engineer - EMEA

📋 Description

• Provide personalized support and technical guidance to customers, ensuring long-term success of our
• Onboard customers, diagnose and resolve complex technical issues, and collaborate with the
• Act as primary technical point of contact, addressing inquiries, troubleshooting, and offering
• Analyze internal logs to identify and troubleshoot customer issues; monitor API usage and
• Craft sample code snippets in JavaScript and develop automation scripts for API testing and
• Deliver training sessions and create self-service documentation for customers.

🎯 Requirements

• Bachelor's degree in Computer Science, Engineering, or related field.
• 3-6 years in a customer-facing role, preferably with API products (Customer Success
• Strong proficiency in JavaScript; ability to create and maintain automation scripts.
• Solid understanding of API concepts, RESTful architecture, and web services.
• Experience with API testing tools; mobile app development and SQL experience are a plus.
• Excellent problem-solving, debugging, and analytical skills; strong communication skills for

🎁 Benefits

• 100% remote company with global opportunities.
• Transparent compensation practices with level-/location-based ranges.
• Inclusive, supportive work environment prioritizing employee growth.