Operations Manager - New Partner Experience

📋 Description

• Senior Operations Manager for New Partner Experience overseeing operational teams
• Design and deliver long-term strategic frameworks to enhance commercial performance
• Collaborate with function leads to ensure efficient, high-performing operations
• Based in Manchester; report to Head Of New Partner Experience
• Work with SMB teams managing partner relationships and onboarding across Europe
• Lead transformation initiatives to drive performance and partner outcomes

🎯 Requirements

• Minimum 5 years in people leadership roles; 3+ years driving performance improvements
• Experience in Contact Centre environments
• Strong stakeholder management, communication, and organisational skills
• Proven ability to lead complex plans, with clear prioritisation
• Detail-oriented and focused on long-term, scalable solutions
• Self-starter with proactive mindset and change management experience

🎁 Benefits

• Opportunity to impact a large-scale marketplace
• Growth through challenge and ownership
• Collaborative, flexible working culture