CRM & Communications Coordinator

📋 Description

• Own and manage the Mailchimp database across multiple brands, including contact imports, list
• Build audience segments by contact type, brand, geography and lifecycle stage for targeted
• Plan, deploy, schedule and monitor high-volume emails with strong deliverability.
• Manage the communications calendar: newsletters, updates, platform announcements, tenant messages.
• Monitor email performance metrics and use insights to improve segmentation, timing and messaging.
• Onboard new brands into the CRM, creating templates and recurring schedules.

🎯 Requirements

• Experience in a mature CRM environment, ideally in tech, ecommerce or fintech with scale.
• Hands-on with CRM/email platforms (Mailchimp, HubSpot, Klaviyo or similar) incl. audience mgmt
• Practical understanding of email infrastructure, deliverability, list hygiene and sender reputation.
• Ability to modify email templates with basic HTML/CSS.
• Strong copywriting skills with ability to refine content.
• Excellent written/verbal English with confidence engaging with UK stakeholders.

🎁 Benefits

• Competitive compensation based on experience.
• Remote-first working environment with high-trust culture.
• Flexible workload and autonomy in how you organise work.
• Ownership of CRM ops across a growing multi-brand portfolio.
• Exposure to a fast-paced, tech-driven environment focused on scalable processes.
• Opportunity to work with automation and AI tools to streamline workflows.