Senior Technical Operations Specialist

📋 Description

• Provide senior-level technical support to employees in person, remotely, and virtually across
• Diagnose and resolve hardware, software, operating system, connectivity, and other technology
• Install, configure, maintain, upgrade, and relocate hardware, software, operating systems, and
• Coordinate software deployments, patches, updates, and technology enhancements to maintain secure
• Manage and support office technology environments, including infrastructure, endpoints, telephony
• Work with vendors and service providers to deliver infrastructure, telephony, and office technology

🎯 Requirements

• A degree or certification in Computer Science, Information Systems, or a related discipline, or at
• Working knowledge of enterprise computing environments, networking, endpoint management, and
• Experience supporting Microsoft 365, Windows operating systems, endpoint management tools
• Strong troubleshooting, organisational, and customer service skills, with the ability to manage
• The confidence to work independently, take ownership, and build effective relationships with
• Strong written and verbal communication skills in English.