Solutions Architect

📋 Description

• Own end-to-end telephony and contact center architecture across regions.
• Modernize to cloud-first, Teams-centric model with NICE/Teams Calling.
• Define patterns for routing, numbering, porting, recording, and integration.

🎯 Requirements

• 10-15+ years enterprise telephony/CC experience.
• Experience modernizing PBX/CC to cloud SaaS with routing/numbering.
• CC domain depth: IVR, ACD, recording, QA, analytics, CRM patterns.
• Strong partner/stakeholder comms and governance in risk/compliance.

🎁 Benefits

• Great place to work with DEI focus.
• Equal opportunity employer; diverse workforce.
• Competitive health benefits and paid time off.
• Hybrid work culture with development opportunities.