Helpdesk Technician Intern

📋 Description

• Be main contact for staff for in-person/remote support via tickets, messaging, video
• Troubleshoot with diagnostic techniques; follow up for details
• Handle asset tracking: laptops, printers, accounts, docs
• Install/upgrade OSes (Windows, macOS, Linux) and apps (VMware, O365)
• Prioritize workload and triage issues

🎯 Requirements

• Relevant university degree or college diploma
• Knowledge of Windows 10, macOS, Linux (bonus)
• Office 365 for Windows/macOS; willingness to certify
• Valid driver’s license (bonus) and ability to lift equipment
• Strong communication and customer service for end users
• Ability to diagnose basic technical issues

🎁 Benefits

• Great team; remote-friendly culture; focus on growth
• Recognition as Great Place to Work; inclusive environment
• Hybrid work arrangement; ongoing learning opportunities