CRM & Communications Coordinator

📋 Description

• Take ownership of CRM and high-volume communications across a growing multi-brand portfolio.
• Manage email operations, audience segmentation and recurring communications at scale.
• Build repeatable systems to integrate newly acquired brands into a consistent communications infra.
• Use automation and AI tools to reduce repetitive work and improve engagement and deliverability.
• Collaborate on visual assets for emails using Canva and Figma.
• Maintain documentation of CRM processes for consistency and scalability.

🎯 Requirements

• Experience in a mature CRM environment (tech, e-commerce, fintech or fast-growth).
• Hands-on with CRM/email platforms (Mailchimp, HubSpot, Klaviyo or similar) including audience
• Understanding of email infrastructure, deliverability, list hygiene and sender reputation.
• Ability to edit email templates with basic HTML/CSS.
• Strong copywriting and editing skills for email content.
• Excellent English communication, especially with UK-based stakeholders.

🎁 Benefits

• Competitive compensation based on experience.
• Remote-first working environment with high-trust culture.
• Flexible workload and autonomy in how you organise your work.
• Ownership of CRM operations across a growing multi-brand portfolio.
• Exposure to a fast-paced tech-driven environment focused on scalable processes.
• Opportunity to work with automation and AI tools to transform workflows.