CRM & Communications Coordinator

📋 Description

• Own and manage the Mailchimp database across multiple brands, including imports, hygiene
• Build audience segments by contact type, brand, geography and lifecycle stage.
• Plan, deploy, schedule and monitor high-volume email communications with strong deliverability.
• Manage communications calendar: newsletters, regulatory updates, platform announcements
• Monitor email metrics (open rates, CTRs, unsubscribes) and use insights to improve segmentation
• Onboard newly acquired brands into the CRM with templates, segments and recurring schedules.

🎯 Requirements

• Experience in a mature CRM environment (tech, ecommerce, fintech or fast-growth).
• Hands-on experience with Mailchimp, HubSpot, Klaviyo or similar (audience management, campaigns
• Practical understanding of email infrastructure and deliverability (domains, authentication
• Ability to work with email templates and make basic HTML/CSS adjustments.
• Strong copywriting and editing skills in English; comfortable engaging with UK stakeholders.
• Highly organized, self-managing and process-oriented; able to standardise workflows and document

🎁 Benefits

• Competitive compensation based on experience.
• Remote-first environment with high-trust culture.
• Flexible workload and autonomy in how you organise work.
• Ownership of CRM operations across a growing multi-brand portfolio.
• Exposure to a fast-paced tech-driven environment focused on scalable processes.
• Opportunity to work with automation and AI tools to transform workflows.