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customer successonboardingproject managementiso 27001hipaanistpcisoc 1/2
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Job Description
📋 Description
- Build trust with customers. Maintain regular engagement cadences through onboarding to value
- Guide growth. Outline goals and activities to meet them; review progress during onboarding.
- Build champions. Grow customer Fieldguide knowledge.
- Advocate for the customer. Link with cross-functional teams; communicate needs to shape roadmap.
- Mitigate risks. Identify risks and develop action plans.
- Measure and document progress. Track adoption and customer value over time.
🎯 Requirements
- 2+ years in risk advisory or technology risk engagements (SOC 1/2, ISO 27001, PCI, HIPAA, NIST) OR
- Team player, mission-first; trusted teammate.
- Strong project management; multi-customer/juggling priorities.
- Executive presence; ability to influence cross-functional teams.
- Bias towards action; ownership of end-to-end projects.
🎁 Benefits
- Competitive compensation with ownership.
- Unlimited PTO; 401k; wellness benefits including therapy.
- Work-from-home reimbursement; flexible schedules.