Remotely
customer servicecommunicationhospitalityattention to detailmulti tasking
Job Description
📋 Description
- Care Coordinators support patient care by making patients feel welcomed while controlling
- Respond to all calls and emails within 2 hours, and within 24 hours at latest.
- Guide patients through out-of-network experience and greet clinic entrants with a smile.
- Execute 5-star customer service and foster a collaborative community environment.
🎯 Requirements
- Previous customer service experience.
- Hospitable, welcoming, team-oriented mindset.
- Strong communication and multi-tasking skills.
- Attention to detail and willingness to grow.
- BA.BS degree preferred, not required.
🎁 Benefits
- One Medical paid membership. Learn more at onemedical.com/business
- Mental health benefits with paid time off and Journey Live & employer sponsored EAP
- Medical, Dental, Vision Benefits, Commuter FSA Plan
- 401(K) Safe Harbor Match up to 4%
- Generous PTO, floating holidays, company holidays, mental health support
- Commuter FSA plans for travel to/from work
