Senior Implementation Engineer

📋 Description

• Partner with CS, Sales, Operations, Support, Enablement to scale onboarding.
• Guide customers through initial journey with personalized solutions.
• Own onboarding and provisioning activities with rapid execution.
• Build and maintain relationships during onboarding and migration.
• Develop workflows, automation, and operational strategies.
• Ensure smooth transitions across teams and continuity in onboarding.

🎯 Requirements

• 4+ years with external customers in onboarding/implementation roles.
• Experience managing onboarding from engagement to handoff.
• Strong SaaS/cloud tech understanding, quick to learn products.
• Collaborate across CS, Sales, Ops, Support; good comms/relationship skills.
• Customer-centric mindset with scalable processes.
• Able to adapt to evolving tech and processes; proactive leader.

🎁 Benefits

• €71,400–€102,000+ per year + equity for EU employees.
• Remote-first with flexible schedule.
• Offices in Seattle and Paris for collaboration.
• Generous PTO, wellness days, year-end wellness break.
• Home office support and tech stipend (US$100 net/mo).
• L&D stipend for conferences/courses.