Head of Operations

📋 Description

• Lead strategic and operational leadership across Uganda to drive growth and customer experience.
• Own Customer Care, Telesales, Retail, and Logistics; partner with GM to scale operations.
• Rewrite the operational engine with autonomy and measurable impact.

🎯 Requirements

• Operational strategy, leadership, and change management experience.
• Proven ability to optimize Customer Care, Collections, Telesales, Retail, and Logistics.
• Strong financial acumen with budgeting and cost control.
• Experience with ERP, inventory, and CRM tools.
• Senior management experience in high-growth, customer-centric environments.

🎁 Benefits

• Senior leadership role based in Uganda.
• Opportunity to shape operations at scale in Africa.
• Join a fast-growing fintech with recognized industry accolades.