North AmericaFull TimeOperations
Remotely
customer successb2baccount managementrenewalssaasproduct roadmapcross functional collaboration
Also available on
Job Description
📋 Description
- Own a portfolio of customers and drive growth and value.
- Develop quarterly success strategy to identify churn risks and revenue opportunities.
- Build strong customer relationships and drive value with Karbon.
- Manage renewals and stay aligned with Product roadmap.
- Monitor health and usage metrics to proactively support customers.
- Advocate for customers to internal teams (Product, Sales, Support).
🎯 Requirements
- Based in the US/Canada, comfortable working remotely, travel 5-10% for site visits/events.
- Experience in B2B SaaS enablement roles (Success, Services, Consulting, Training, AM).
- Subject matter expert in accounting software (preferred).
- Strategic thinker with target accountability and strong relationship skills.
- Excellent communication and presentation skills; proactive and curious.
- Effective project management across cross-functional teams.
🎁 Benefits
- Global experience across USA, Australia, UK, Canada, Philippines.
- Comprehensive benefits including medical, dental, vision, 401(k) match, FSA, disability, life
- Paid time off, parental leave, work-from-home stipend, and more.
