Senior Implementation Engineer

📋 Description

• Own provisioning and onboarding across customer journeys.
• Collaborate with Success, Sales, Ops, Support, Enablement.
• Deliver scalable onboarding and automation strategies.
• Guide customers from initial setup to ongoing success handoff.
• Improve workflows and knowledge resources for onboarding.
• Ensure smooth transitions between teams and continuity.

🎯 Requirements

• 4+ years with external customers in onboarding or implementation.
• Experience managing customer onboarding from engagement to handoff.
• Strong SaaS/cloud knowledge; quick to learn product workflows.
• Cross-functional collaboration and strong communication.
• Customer-centric with operational efficiency focus.
• Ability to adapt to tech changes and continuous learning.

🎁 Benefits

• €71,400–€102,000+ per year, plus equity (EU-based).
• Remote-first with optional offices in Seattle/Paris.
• Generous PTO, wellness days, end-of-year break.
• Home office stipend and tech allowance (US$100 net/mo).
• Learning stipend for conferences/courses.
• 16 weeks paid parental leave after 6 months.