Senior Implementation Engineer

📋 Description

• Own onboarding and provisioning activities to ensure rapid, low-friction customer setup.
• Collaborate with Customer Success, Sales, Operations, Support, and Enablement to scale onboarding.
• Guide customers through initial journey and handoff to ongoing success teams.
• Develop workflows, automation, and tools to improve efficiency and scalability.
• Maintain strong customer relationships during onboarding and migration journeys.
• Monitor key success metrics and identify opportunities for process improvement.

🎯 Requirements

• 4+ years experience with external customers in onboarding/implementation roles.
• Proven ability to manage onboarding from initial engagement to handoff to success teams.
• Strong SaaS/cloud background with ability to learn and explain products quickly.
• Cross-functional collaboration, excellent communication, problem-solving, and organizational skills.
• Customer-centric mindset with a balance between individual needs and scalable processes.
• Ability to adapt to evolving tech and business environments with a proactive, hands-on approach.

🎁 Benefits

• Competitive compensation of €71,400–€102,000+ per year, plus equity for eligible EU-based employees.
• Remote-first environment with flexible scheduling.
• Offices in Seattle and Paris for connection where applicable.
• Generous PTO, wellness days, and end-of-year wellness break.
• Home office support and technology stipend (US$100 net/month).
• Annual learning and development stipend for conferences and courses.