Technical Support Engineer

📋 Description

• Own customer-facing technical support cases across tickets, Slack, and calls, guiding customers
• Provide timely, accurate, and technically sound support for APIs, SDKs, data integrations, tagging
• Coordinate escalations with Product, Engineering, Solutions, Customer Success, and other internal
• Review and improve self-service support, documentation, and escalation criteria to improve customer
• As an early member of the support team, help establish scalable foundations and practices for a
• Partner with customers and internal teams to resolve issues and share product feedback.

🎯 Requirements

• 4+ years in technical support, technical account management, solutions engineering, or similar
• Hands-on experience with APIs, SDKs, logs, HTTP requests, event data, integrations, and technical
• Exceptional written and verbal communication skills for tickets, Slack, and customer calls.
• Experience supporting enterprise customers with multiple stakeholders and high-urgency issues.
• Strong ability to manage expectations, communicate under pressure, and drive complex issues to
• Track record of improving support processes, documentation, tooling, or workflows.

🎁 Benefits

• Unlimited vacation time with a recommendation to take at least three weeks per year.
• Competitive compensation package with stock options.
• Fully remote work with flexibility to choose location.
• Work-from-home stipend for home office setup.
• Company-provided Apple laptop for new employees.
• Annual training and professional development budget.