Senior Service Delivery Manager

📋 Description

• Strategic Client Management: Develop and maintain strong relationships with key customer
• Service Reporting & Governance: Own the production and presentation of customer-facing and
• Executive Service Reviews: Lead regular service and governance reviews with customers, ensuring
• Customer Success & Escalation Management: Proactively manage escalations, service issues
• Financial Management: Oversee invoicing, account profitability, and commercial performance across
• Forecasting & Commercial Oversight: Lead monthly forecasting activities for revenue and project

🎯 Requirements

• Experience: 10+ years of experience in Service Delivery Management, with a proven track record of
• Language: Fluent English, both written and spoken.
• Stakeholder Management: Ability to engage and influence senior business and technical stakeholders
• ITIL Expertise: ITIL v4 Certified with strong practical experience across Service Design, Service
• Leadership: Experience leading cross-functional teams and mentoring colleagues to deliver
• Financial Acumen: Strong experience managing account financials, including forecasting, budgeting

🎁 Benefits

• Salary Range: €70,000 - €85,000
• Pension: 5% employee-matched contribution
• Private Healthcare Cover, Life Assurance
• 24 days holiday allowance plus public holidays
• Educational assistance, including AWS, Microsoft, Oracle, and Red Hat
• Flexible/remote working