Account Manager, DACH

📋 Description

• Take strategic ownership of a portfolio of enterprise ecommerce customers across their full
• Build trusted relationships with senior stakeholders and connect priorities to solutions that
• Manage complex enterprise conversations, including renewals and upsells.
• Collaborate with cross-functional teams to deliver a coordinated customer experience.
• Bring customer insights back to shape product priorities and advocacy opportunities.

🎯 Requirements

• 3+ years of experience with large enterprise customers in Account Management, Customer Success
• Fluent German with ability to communicate confidently with DACH customers.
• Strong ability to build deep relationships and influence VP/C-suite decision-makers.
• Proven experience managing risks across a portfolio proactively.
• Track record renewing and expanding complex enterprise accounts.
• Strong commercial and consultative skills, articulating product value and business outcomes.

🎁 Benefits

• Opportunity to work with a cutting-edge ecommerce technology platform at global scale.
• Exposure to sophisticated enterprise customers and senior stakeholders in the DACH market.
• Collaborative environment across Customer Success, Sales, Product, Engineering, Data Science, and
• High ownership over a strategic portfolio of enterprise accounts.
• Direct impact on customer retention, expansion, product feedback, and growth.
• Culture focused on empathy, openness, curiosity, continuous improvement, and measurable outcomes.