Specialist - Bots Strategy

📋 Description

• Own the end-to-end AI experience for the assigned product/BU, including intent fixes, content
• Create, consolidate, and refine Q&As; ensure accuracy, remove duplicates, and maintain persona
• Convert Q&As into structured knowledge articles; collaborate with Content Strategy on external
• Conduct independent conversation audits; diagnose content vs model issues; recommend measurable
• Configure and maintain workflows, automations, and guardrails based on defined frameworks and
• Analyze bot KPIs (resolution, deflection, fallback) and drive improvements.