Customer Resilience Manager

📋 Description

• Lead post-sales journey for select Enterprise Accounts in Rubrik’s Customer Success org.
• Act as primary contact, advocating for customer ROI and adoption to meet business goals.
• Collaborate with Sales, Marketing, Operations, Engineering, QA, IT to improve satisfaction.
• Own customer journey and touchpoints, including training on support and self-service options.
• Coordinate escalations and deliver RCA documents when needed to drive resolutions.
• Oversee onboarding, 90-day experience, and adoption strategies across the customer lifecycle.

🎯 Requirements

• Bachelor’s degree in a computer-related discipline preferred.
• At least 8 years in a customer experience and/or account management role within a technology

🎁 Benefits

• Travel flexibility to other locations and customer sites as needed.
• Be part of Rubrik’s inclusion and equal opportunity culture.