Senior Associate, Client Support Services

📋 Description

• Support daily activities across trade lifecycle for equities, fixed income, options.
• Monitor FIX connectivity via session checks, log reviews, message-flow troubleshooting.
• Assist client onboarding, certification, testing for FIX connections; escalate complex configs.
• Investigate order/execution-flow issues across systems to maintain real-time trading interfaces.
• Support CAT and FINRA reporting via reviews, reconciliations, follow-up.
• Troubleshoot network connectivity, circuits, latency, routing affecting trading flows.

🎯 Requirements

• Typically 3–5 years in trade support or capital markets.
• Practical understanding of trade lifecycle across equities, fixed income, options.
• Experience in broker-dealer or financial services environments.
• Hands-on FIX protocol experience: session connectivity, message flows, logs, troubleshooting.
• Linux/Unix knowledge and fundamental networking concepts.
• Experience with incident management, troubleshooting, root-cause analysis.

🎁 Benefits

• Full-time professional opportunity within the U.S. market.
• Remote-work flexibility indicated by remote designation.
• Opportunity to work across trading ops, client connectivity, FIX infra, reporting, networking
• Hands-on exposure to multi-asset capital markets and real-time trading tech.
• Collaborative environment with client-facing, technical, network, and ops teams.
• Salary/benefits details not specified; confirm during hiring process.