Director of Customer Success

📋 Description

• Lead Customer Success & Implementation across the United States
• Build scalable org aligned with growth & regional needs
• Coach second-line leaders; focus on hiring, onboarding, performance
• Own regional retention targets; partner with Sales on renewals/expansion
• Establish risk mgmt, account planning, health scoring, forecasting
• Drive implementations with clear timelines and cost awareness

🎯 Requirements

• 7+ years in CS/Implementation/Customer Service
• 3+ years in a leadership role managing CS/Service/Implementation
• Experience leading regional or distributed teams
• Proven retention/churn ownership and revenue protection
• Design scalable processes and operating models
• Strong executive communication & stakeholder mgmt

🎁 Benefits

• Competitive compensation with attractive bonus
• Professional development & career growth
• Fully remote for the U.S.-based role
• Pension plan & commuting allowance
• Collaborative, diverse international team
• Modern work setup with equipment