Product Manager, Support Experience

📋 Description

• Make Stripe’s conversational AI agent as capable as our best human agents by identifying customer
• Be opinionated on the UX for conversational AI - the best experiences are a hybrid of UI and
• Build, ship and iterate on AI skills, and help build the systems that enable the rest of Stripe to
• Create continuous improvement loops from problems to scaled AI solutions and relentlessly
• Redefine how we think about quality for agentic conversations.
• Partner with the Conversation UX and Platform teams to unlock novel capabilities for the AI agent.