Care Coordinator - Manhattan - Chelsea

📋 Description

• Create a welcoming, supportive experience for pet parents and their pets from check-in through
• Manage daily appointment flow, scheduling, and walk-in coordination in a fast-paced clinical
• Communicate with clients, referral partners, and veterinary teams via phone, email, and in person
• Maintain organized, clean, and well-stocked client-facing spaces
• Provide exceptional hospitality, answer questions, and help educate pet parents throughout their
• Support clinic operations and collaborate closely with the veterinary team to ensure a smooth

🎯 Requirements

• 1+ years of experience in customer service, hospitality, veterinary reception, or other
• Veterinary industry experience preferred
• Strong verbal and written communication skills with a warm, professional demeanor
• Ability to multitask, stay organized, and maintain attention to detail in a fast-paced environment
• Comfortable learning and navigating multiple computer systems and technology platforms
• Passion for delivering outstanding client experiences and working collaboratively as part of a team

🎁 Benefits

• A welcoming, supportive culture where people—and their pets—truly belong
• FIGS scrubs provided; premium scrubs laundered in-clinic
• Stocked Pantries; Weekend Team Lunch; Stocked Bathrooms
• Pet Bereavement Leave; Bond Swag Credit
• Leadership that sets us apart; in-clinic support for growth