Technical Support Engineer

📋 Description

• Own customer-facing technical support across tickets, Slack, and calls.
• Troubleshoot issues by reviewing API behavior, payloads, logs, configurations, and HTTP requests.
• Coordinate escalations with Product, Engineering, Solutions, Customer Success, and other internal
• Help customers understand platform behavior, integration approaches, and troubleshooting techniques.
• Improve self-service support content, guides, and reusable resources.
• Work with US/EU time zones as needed to support enterprise customers.

🎯 Requirements

• 4+ years of experience in technical support, solutions engineering, or a comparable technical
• Hands-on experience with APIs, SDKs, logs, HTTP requests, event data, integrations, and
• Excellent written and verbal communication for tickets, Slack, docs, and calls.
• Experience supporting enterprise customers with multiple stakeholders and urgent issues.
• Strong ability to manage expectations and drive complex issues to resolution across teams.
• Proven experience from intake to resolution with balance of speed, accuracy, and escalation.

🎁 Benefits

• Unlimited vacation time with encouraged minimum three weeks per year.
• Competitive compensation with stock options.
• Fully remote work with flexibility of location.
• Work-from-home stipend for home office setup.
• Company-provided Apple laptop for new employees.
• Annual training and professional development budget.