Technical Support Engineer

📋 Description

• Provide timely, accurate, and technically sound support for complex customer questions involving
• Own customer-facing technical support cases across tickets, Slack, and calls with clear next steps
• Build trust with technical and business stakeholders through effective communication.
• Troubleshoot issues by reviewing API behavior, payloads, logs, and configurations.
• Investigate and resolve blockers related to data ingestion, tagging, event instrumentation, and API
• Coordinate escalations with Product, Engineering, Solutions, CS, and other teams.

🎯 Requirements

• 4+ years in technical support, TAM, solutions engineering, or similar.
• Hands-on experience with APIs, SDKs, logs, HTTP requests, event data, integrations.
• Exceptional written and verbal communication skills.
• Experience supporting enterprise customers with multiple stakeholders.
• Strong ability to manage expectations and drive complex issues to resolution.
• Proven experience managing support cases from intake to resolution.

🎁 Benefits

• Unlimited vacation time with a recommendation to take at least three weeks yearly.
• Competitive compensation package including stock options.
• Fully remote work with flexibility to choose your location.
• Work-from-home stipend for a productive home office.
• Company-provided Apple laptop for new employees.
• Annual training and professional development budget.