Neocloud Service Delivery Manager

📋 Description

• Lead engineering team delivering Neocloud service, own incident lifecycle end-to-end
• Own 24x7 global rostering and coverage for continuous operational support
• Run team performance mgmt: 1:1s, goals, skills, reviews
• Close skills gaps as scope expands to platform ops
• Own SLA delivery against contracted SLAs across customers
• Chair service reviews, report KPIs, improve runbooks and escalation paths

🎯 Requirements

• Experience managing technical operations or managed services teams for large-scale infra/platforms
• Technical background to lead incident response credibly
• Experience owning incident management and major incident/outage response
• Strong SLA/framework knowledge and escalation management
• Experience with 24x7 distributed teams
• Strong stakeholder management to engineers and executives

🎁 Benefits

• Competitive compensation package with strong benefits
• Professional development and training
• Opportunity to work with Fortune 500/Global 2000 customers
• Open-source and cutting-edge cloud tech environment
• Collaborative, high-energy culture with growth opportunities
• Conferences, hackathons, and tech talks