Service Designer

📋 Description

• Design end-to-end onboarding service for institutional clients
• Connect client needs with internal journeys, processes, operations and tech
• Map service journeys, touchpoints, dependencies and friction areas
• Conduct customer research and test services and propositions
• Define service measures and prioritise improvements with evidence
• Create service blueprints, wireframes and prototypes to communicate ideas

🎯 Requirements

• Proven experience designing complex end-to-end services
• Strong knowledge of service-design and design-thinking methods
• Experience linking customer journeys with delivery
• Evidence of working in large/complex organisations
• Strong stakeholder-management and facilitation skills
• Experience using insight and testing to inform decisions

🎁 Benefits

• Annual bonus plan and share schemes
• Generous pension contribution
• Life assurance
• Healthcare plan for permanent employees
• 25+ days holiday, plus buy/sell holiday
• Competitive family leave and electric car salary sacrifice