Senior Claims Operations Specialist

📋 Description

• Assist with processing of claims and inquiries to expedite handling
• Cross-functional collaboration to improve customer experience and operational excellence
• Balance independent claims processing with cross-functional work
• Gather investigative materials and support to adjusters and claims teams
• Develop and deliver written/oral communications to management
• Support multiple teams with insurance claims and continuous process improvements

🎯 Requirements

• 2+ years in customer support or claims environment
• Empathetic, high integrity, strong judgment
• Excellent listening, writing, and communication skills
• Ability to work in fast-paced environment with changing priorities
• Strong collaboration and multi-tasking abilities

🎁 Benefits

• Medical, dental, vision insurance
• Mental health benefits
• Family building benefits, child care and pet benefits
• 401(k) with company match
• Paid time off and 18 weeks parental leave
• Commuter benefits and Lyft credits