North AmericaFull TimeOperations
Remotely
automationleadershipcustomer supportchannel managementaicx
Job Description
📋 Description
- Lead omni-channel CX operations (Phone, Email, Chat) in a 24/7 environment
- Own channel performance across quality, speed, productivity, and customer satisfaction
- Develop and coach CX managers and frontline teams with clear accountability
- Collaborate with CX Operations, CX AI Ops, Product Ops, and Engineering on workflows and automation
- Define operating routines and scalable channel plans to support Ramp’s growth
- Shape the AI-powered future of CX and drive adoption of new tools
🎯 Requirements
- Experience leading large, complex operational teams in fast-paced settings
- Strong learning agility and ownership in startup-like environments
- Proven ability to analyze operations and solve problems with practical solutions
- Empathetic, direct leadership style with high performance standards
- Excellent written and verbal communication; cross-functional alignment
- Builder mentality with AI, automation, or workflow tooling experience
🎁 Benefits
- Global benefits for full-time employees (medical, dental, vision)
- Flexible PTO and home-office stipend
- Relocation assistance to NYC or SF if needed
- Company-paid memberships and wellness programs
- In-office perks where applicable
- Parental leave and family-friendly policies
